Terms of Service

These Terms of Service (“Agreement”) govern access to and use of services provided by Viewery Ltd, a company incorporated in England and Wales (Company No. 16837989) (“Viewery”, “we”, “us”).

By accessing or using the Services, you agree to be bound by this Agreement.‍

1. SERVICES

Viewery provides a software-as-a-service platform offering:

• AI-driven feedback analysis
  
• Behavioural analytics and preference modelling
  
• Vendor and buyer insight reporting
  
• Workflow automation
  
• Calendar and CRM synchronisation
  
• Agency-instructed outbound engagement
  
  

The Services are analytical and administrative tools only. Viewery does not provide estate agency, brokerage, valuation, financial, or legal services.

By accessing or using the Services, creating an account, or submitting information via viewery.ai, you agree to be bound by:

• These Terms of Service; and
  
• The Privacy & Cookie Policy,

which are incorporated into and form part of this Agreement.

If you do not agree, you must not use the Services.

2. DATA ROLES

2.1 Agency SaaS Use

Where Viewery provides Services to an estate agency:

• The Agency is the Data Controller.
  
• Viewery acts solely as Data Processor.
  
  

Viewery processes personal data only on documented instruction of the Agency.

In the event of a personal data breach affecting Agency data, Viewery shall notify the Agency without undue delay.

2.2 Direct Website Users

Where individuals submit data directly via viewery.ai:

• Viewery acts as Data Controller.
  
• Processing is governed by the Privacy Policy.
  
  

3. AI PROCESSING

The Services incorporate artificial intelligence and automated analytical tools.

Viewery may process data to:

• Analyse engagement signals
  
• Identify behavioural patterns
  
• Generate summaries and indicators
  
• Model preferences
  
• Produce analytical scoring
  
• Improve system performance
  
  

Such processing may involve profiling.

Viewery does not make automated decisions producing legal or similarly significant effects within the meaning of Article 22 UK GDPR.

All outputs are advisory only. Clients remain responsible for commercial decisions.

4. ANONYMISED DATA

Viewery may irreversibly anonymise data such that it no longer constitutes personal data.

Anonymised data may be:

• Used to train and improve models
  
• Combined with other anonymised datasets
  
• Used for aggregated insights and benchmarks
  
• Commercially utilised in statistical reports
  
  

No identifiable personal or agency data will be disclosed.

5. OUTBOUND COMMUNICATION SERVICES

Where enabled by an Agency, Viewery may contact buyers or vendors strictly:

• On documented instruction of the Agency;
  
• On behalf of that Agency;
  
• Relating only to that Agency’s properties or services.
  
  

The Agency remains Data Controller.

Viewery acts solely as Data Processor.

The Agency warrants it has a lawful basis under UK GDPR and PECR for such communications.

6. THIRD-PARTY INTEGRATIONS

The Agency authorises Viewery to access calendar and CRM systems.

Viewery is not responsible for failures or inaccuracies arising from third-party systems or revoked permissions.

The Agency authorises Viewery to connect to third-party services, including Google and Microsoft calendar and authentication services, via OAuth. Viewery accesses only the permissions explicitly granted during the authorisation process. Viewery is not responsible for failures or inaccuracies arising from third-party systems or revoked permissions.

7. ACCEPTABLE USE

Clients shall not:

• Upload unlawful or unauthorised data;
  
• Use the Services in breach of applicable law;
  
• Interfere with platform security or integrity.
  
  

8. INTELLECTUAL PROPERTY

All intellectual property rights in the Services remain the exclusive property of Viewery.

Clients are granted a limited, non-exclusive, non-transferable licence to use the Services during the term of this Agreement.

Feedback provided by Clients may be used by Viewery to improve the Services.

9. CONFIDENTIALITY

Each party agrees to keep confidential any non-public information disclosed in connection with the Services.

10. FEES & TERMINATION

Either party may terminate with 30 days’ written notice.

All fees are non-refundable, including unused subscription periods.

Upon termination:

• Clients may request data export within 30 days;
  
• Viewery may delete Client data thereafter unless legally required to retain it.
  
  

11. SECURITY

Viewery implements appropriate technical and organisational measures to protect personal data, including encryption, access controls, and secure hosting infrastructure.

12. LIMITATION OF LIABILITY

Viewery’s total aggregate liability shall not exceed the total fees paid in the three (3) months preceding the claim.

Neither party shall be liable for loss of profit, revenue, goodwill, or indirect or consequential loss.

Nothing excludes liability for death, personal injury, or fraud.

13. FORCE MAJEURE

Neither party shall be liable for failure to perform due to causes beyond its reasonable control.

14. GOVERNING LAW

This Agreement shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

15. CONTACT

General and data protection enquiries: hello@viewery.ai